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Innovation areas

To join the Leading Utilities of the World, a utility must demonstrate exceptional innovation in at least three of our key Innovation Areas, along with a clear commitment to continuous improvement. These areas reflect the most significant challenges and opportunities facing water and wastewater utilities in developed economies—from technology and asset management to customer service and environmental performance. By organising our work around these shared priorities, the Innovation Areas provide a common language for excellence, enabling members to learn from one another and apply leading global practices within their own local, social, and regulatory contexts. 

Overall utility productivity

Innovations which are multi-faceted or which comprehensively impact the utility's operations in a substantial and positive way.

New business development

Innovations which develop previously unutilised value, potentially outside the usual scope of operations.

Finance and capital project procurement

Innovations in fundamental financial operations within the utility, in tariff structures and/or in long-term capital procurement which promote social equity, intergenerational equity, and organisational prosperity.

Risk management and disaster recovery

Innovations in measuring, assessing, predicting, and managing environmental, weather, climate-related and/or man-made risk in order to create resilience for the local community. Disaster recovery is intinsically linked to risk manangement in terms of preparation interventions. In addtion, disaster recovery should also be demonstrated by solid example/s of speedy, low-impact recovery from natural and/or man-made disasters.

Human resources development

Innovations in short-term human resources development such as creative personnel training methods, and/or long-term initiatives for intergenerational knowledge transfer, strategic re-skilling and/or capture and communication of organisational memory.

IT & smart water systems

Innovations in smart and/or digital platforms which create improvements in any strategic or operational area of a water/wastewater utility.

Response to floods and stormwater management

Innovations which mitigate concentrated water over-supply in a specific area or areas, including building short term resilience to extreme events and/or planned long-term responses to climate change and variability.

Wastewater treatment and environmental impact

Innovations in wastewater treatment systems, improving usable biomass output, and/or developing creative methods of obtaining quality measurements for wastewater reuse to support public health goals, odour control, landfill reductions, and the overall environmental sustainability of the local and surrounding areas.

Stakeholder engagement

Innovations in construction, maintenance, monitoring and overall asset management of water and wastewater networks. Changes in the way networks are operated and departures from traditional network operating models to create new efficiencies are also included.

Energy efficiency

Innovations which create a step-change reduction in energy consumption, or create/enhance new sources of energy, such as waste-to-energy products, which create cost savings and/or additional revenues for the utility.

Water resources development

Innovations which create access to previously unutilised water resources, or protect existing resources in an evironmentally, socially and financially sustainable way.

Response to drought or scarcity

Innovations which promote the conservation of water, including building short term resilience to extreme events and/or planned long-term responses to climate change and variability.

Water treatment and quality

Innovations in drinking water treatment systems, improving potable water quality, developing creative methods of obtaining quality measurements.

Network operations

Innovations in construction, maintenance, monitoring and overall asset management of water and wastewater networks. Changes in the way networks are operated and departures from traditional network operating models to create new efficiencies are also included.

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